FAQs

Need Help? We've Got Answers

How do I place an order?

Simply browse our products, click “Add to Cart,” and proceed to checkout. Follow the steps to complete your order securely.

How long does shipping take?

Orders usually arrive within 5–10 business days. We’ll send tracking info once your package ships.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email to monitor your package.

What should I do if my order hasn’t arrived?

Please check your tracking details. If delayed or lost, contact us and we’ll help resolve it quickly.

What’s your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition.

How do I request a return?

Email us at dr-cool@msn.com with your order number and reason for return. We’ll guide you through the process.

When will I get my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Can I exchange a product?

Yes, if the item is unopened and in stock. Contact us within 30 days for exchange details.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment options shown at checkout.

Do you offer any discounts or coupons?

Yes, we offer special discounts often! Sign up for our newsletter to get exclusive deals.

Is it safe to shop on your website?

Yes, our site is encrypted and PCI compliant. Your information is secure with us.

Can I cancel or change my order?

Yes, if the order hasn’t shipped yet. Contact us as soon as possible to request changes.

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